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Telecom & ISPs

Answer outage calls
without a busy tone.

Your subscribers call one number. Mujib answers on SIP/PBX — package details, line status, billing, outages — in the caller's language, with transfer to a human when needed.

Connects seamlessly with:
SIP / PBX OSS/BSS Billing

Carrier-grade automated support

Watch Mujib flawlessly manage thousands of stressed customers by directly querying your internal network systems.

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Inbound voice call (SIP)

Caller"Hi, my NOVA package isn't working — I can't get online."
Mujib Voice"Got it. One moment — checking your line status and package from our knowledge base... Your line shows active. Let's try a router restart first."
📚 KB · Network · Billing↗ Transfer to human
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Network Outage Handling

My home internet is completely down. Is there an issue in my area?
Hello. Checking your registered fiber line at [Jumeirah, Dubai], yes, we are currently experiencing a localized fiber cut in your area. Our engineers are on-site, and full service is expected to resume by 3:00 PM. Would you like an SMS update once it's fixed?
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Proactive Upselling

I keep running out of data before the month ends.
Your current plan gives you 20GB. Since you usually consume around 35GB, I highly recommend upgrading to the "Unlimited 5G Max" plan. It's only 50 AED more per month. Should I apply the upgrade to your next billing cycle?

Built for extreme volume

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Internal System APIs

Using MCP, Mujib dynamically interrogates your OSS/BSS, billing platforms, and CRM in real-time to personalize the support flow for each specific subscriber.

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Many Conversations at Once

Regional outages typically crash traditional call centers. Mujib answers many conversations at once, so an outage does not become a queue.

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On-Premise Ready

Telecom regulations can require data to stay local. Mujib can be installed in your own data center; the AI itself runs on Google Gemini.

Live

Line status from your systems

SIP

On your existing number

Upsell

The right package, offered in the chat

Telecom leaders trust Mujib Enterprise

  • Survive the Storm

    When a cell tower goes down, angry customers flood your lines. AI instantly intercepts them, provides accurate geo-based ETAs, and successfully deflects them from angry calls.

  • Context-Aware Selling

    Most customers ignore promotional messages. Mujib spots their usage bottlenecks during a support chat and offers the right plan.

  • Reduce ARPU leakage

    By securely integrating with billing gateways, the AI can assist customers in checking pending bills and securely transitioning them to payment links effortlessly.

Ready to scale your telecom support?

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