Enterprise AI Support Center

Build Your Customer Service
Team with AI Agents.

Mujib does what a customer service team does — answer calls and messages, understand issues, resolve from your knowledge and your systems, and escalate to humans. Same operations. AI agents on your real phone line.

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24/7Voice Coverage
8Channels
97Languages
1Team inbox
SIP / PBX Ready
In production · enterprise telephony
  • NBTEL — voice on real SIP/PBX
  • Asterisk · FreePBX · carrier trunks
  • RAG answers only from your KB
  • Encrypted in transit · secrets sealed
Customer storySecurity & controlsPrivacySIP setup

It doesn't just answer. It does the work.

Mujib books, takes orders, files requests and reads live status from your systems — and asks before it acts. Every step is logged.

  • Books and reschedules

    Checks real availability in your booking system, confirms the slot with the customer, then books it.

  • Takes orders and requests

    Collects the fields your procedure asks for, one question at a time, and files the request in your system — or as a numbered follow-up for your team.

  • Answers from live data

    Prices, stock, order status and balances, read from your data tables, Opus, Odoo, Google Sheets, an MCP server or your own API.

  • Keeps the customer's card current

    Name, city and what they asked for are saved on the contact as the conversation goes, so your team never asks twice.

  • Hands over with the full story

    When a person is needed, the case reaches Inbox with the conversation and everything already done.

Run · WhatsAppIraqi Arabic
  1. Customerأريد موعد باچر العصر
  2. Checkscheck_availability → 3 slots · your booking API
  3. Mujibعدنا الساعة 4:30 العصر، أثبتلك الموعد؟
  4. Customerإي ثبّته
  5. Actscreate_booking → RE-1042 · saved in your system
  6. Procedureprocedure finished · front desk told on WhatsApp
Confirmed by the customerEvery step logged
  • Asks before it actsBookings, orders and changes wait for the customer's yes.
  • Your approval where it mattersRefunds, discounts or anything you mark go to your team first.
  • Inside your working hoursHand-offs follow your working hours; outside them the customer gets a numbered follow-up.
  • Nothing happens off the recordEvery tool call and message is in the conversation, with the reason the assistant gave.
Voice AI in Real Operations

Built for High-Stakes Support & Voice Workflows

See how Mujib automates technical troubleshooting, customer inquiries, field dispatch, and enterprise call center traffic.

24/7 CUSTOMER SERVICE & BILLING

24/7 Tier-1 Support Without Hold Times

Mujib answers customer calls instantly, verifies account details, guides billing inquiries, and resolves requests end-to-end without long queues.

  • Retire the hold music

    Replace annoying IVRs with an intelligent voice agent that resolves issues on the first ring.

  • Multilingual & Dialect Native

    Answers in the caller's language — and in the Arabic or Kurdish dialect you choose — in the caller's natural style.

  • Instant API & CRM Actions

    Executes live updates directly into your ERP/CRM systems during the phone call.

24/7Answered without a queue
LiveAccount data from your systems
RAGAnswers only from your runbooks
Hand-offWith the full call transcript
IT & SYSTEM TROUBLESHOOTING

Automated IT Helpdesk & Password Resets

Free your engineering and support staff from repetitive tickets. Mujib verifies user credentials, resets passwords, and troubleshoots network issues step-by-step.

  • Secure Identity Verification

    Safely verifies employee ID and MFA tokens before resetting sensitive access credentials.

  • RAG-Grounded Troubleshooting

    Diagnoses VPN, software, and PBX configuration errors strictly from internal runbooks.

  • Context-Rich Warm Handoff

    Seamlessly escalates complex edge cases to senior engineers with live call transcripts.

FIELD OPERATIONS & MAINTENANCE

Hands-Free Voice Dispatch & Incident Logging

Field technicians and on-site staff can log incident reports, check equipment inventory, and update work orders hands-free on the go.

  • Keep hands on the job

    Technicians speak naturally through wireless earbuds without opening laptops or mobile apps.

  • Structured Data Extraction

    Automatically converts voice conversations into clean maintenance logs and ERP tickets.

  • Interruptible voice

    The caller can cut in at any moment: the assistant stops, listens and answers the new question.

VoiceLogged by speaking, not typing
FieldsSaved in the order your procedure sets
SIPYour PBX and your numbers
ListenYour team can listen in and take over
ENTERPRISE CALL CENTER

Build Voice Agents That Resolve More and Deflect Less

Take product launches, outages and seasonal peaks without hiring temporary agents: callers are answered at once instead of waiting in a queue.

  • Direct SIP / PBX Integration

    Connects your PBX or carrier line over a SIP trunk — by address or by registration — and takes WhatsApp calls too.

  • Live Calls in the Team Inbox

    Supervisors see live calls with their transcript, listen in and take over; every call gets a summary.

  • Many Calls at Once

    Every caller is answered at once — no busy tone, no hold queue.

INBOUND SALES & APPOINTMENT BOOKING

Instant Inbound Lead Qualification & Calendar Booking

Turn inbound interest into booked meetings. Mujib asks your qualifying questions, saves the answers on the caller's record and books through your calendar or CRM tool.

  • Instant Lead Qualification

    Qualifies prospective clients with structured questions before routing to account executives.

  • Books Through Your Own System

    Checks free slots through your calendar or CRM tool, confirms with the caller, and your team sees the booking in the inbox.

  • Zero Lead Drop-Off

    Engages prospective buyers 24/7 the moment they call, capturing revenue outside standard hours.

YesBooked after the caller's yes
24/7Callers answered after hours

Every channel your customers use. One brain.

Phone lines, messaging and social, with the same assistant, the same knowledge and one inbox for your team.

Calls

  • Your phone lineSIP / PBX: Asterisk, FreePBX, carrier trunks
  • Voice on your websiteOne snippet, a live call in the browser
  • Inside your appChat and voice through the Flutter SDK
  • WhatsApp callsA customer taps Call in WhatsApp; the assistant answers

Messaging

  • WhatsApp BusinessOfficial Cloud API, voice notes and photos
  • TelegramBot connected in a guided step
  • Web chat and APIWidget, REST API and webhooks

Social

  • Instagram DMsConnected with one button
  • MessengerEvery page you manage
  • Replies to commentsEvery "price?" under an Instagram post answered in a private message
  • Voice notes answered with a voice note
  • Photos and screenshots understood
  • Knows the customer across channels by their number
  • Your team can step in at any moment

One brain. Every dialect.

Answers in the customer's language, or always in Arabic or Kurdish in the dialect you choose — Iraqi, Gulf, Egyptian, Levantine, Sorani, Badini and more.

Spanish (Mexico)Detected

¿Cómo le hago para renovar mi paquete de internet?

Mujib replies

Claro — lo puedes renovar desde la app, o te lo dejo listo ahora mismo.

French (Canada)Detected

J'aimerais savoir où est rendu ma commande.

Mujib replies

C'est noté — ta commande 4821 est en livraison, prévue pour demain.

English (US)Detected

I need to update my billing address.

Mujib replies

Of course — I can update that from your billing profile now.

See all 97 languages and dialects →

Team inbox

One inbox for your team. Beside the assistant.

Every conversation and call from every channel. Your team takes over when the assistant hands off, records numbered follow-ups, leaves notes and corrects answers — and corrections become guidance.

  • Waiting for the team
  • Mine
  • Follow-ups
  • With the assistant
  • Live calls
  • Notes and @mentions
  • Saved replies
  • Approvals
  • Corrections
  • Customers
  • CSV export
See Inbox in a demo
Mujib team inbox: a WhatsApp conversation with a voice note, the assistant's tool checks and its hand-off to the team

The work follows your procedure.

Write a task step by step in plain words — book an appointment, take a delivery order, a technician visit. Mujib turns it into a plan the assistant follows, warns you about gaps before you publish, and records every step in the conversation.

Book an appointment Published
Starts when

The customer asks for an appointment

Collects

Name, phone, branch and preferred time

Steps
  1. Check free slots with @check_availability
  2. If none fits, offer the next free day
  3. Book it with @create_bookingasks first
  4. Send the branch address from the Branches table
  5. When done, tell the front desk on WhatsApp
Tested on real past conversations Tool fails? A follow-up for your team Every step in the conversation

Start from

  • Your own words: one step per line, with "if" conditions
  • A template: appointment, delivery order, return or exchange
  • More templates: order tracking, complaint, price quote, technician visit
  • One sentence: describe the task and Mujib drafts the steps

Steps can

  • Ask the customer and save the answer on their record
  • Call a tool: your API, Opus, Odoo, Google Sheets or an MCP server
  • Branch on answers and tool results, hand off to the team or ask a teammate's approval
  • Record a numbered follow-up, ask for a rating, tell your team when it is done
  • Warnings before you publish, such as a step with no plan if its tool fails

Knows your business. Shows you what works.

Answers come only from your content and your systems, and you see what to improve.

Know

  • Knowledge from documents, links and Q&A
  • Live data tables: courses, prices, products with photos
  • Answers only from your content; numbers, prices and links checked before sending
  • Unanswered questions turn into new answers
  • Tested on real past conversations, then published as a version

Connect

  • Ready connections: Opus ERP, Odoo and Google Sheets
  • Any MCP server or HTTP API, imported from cURL or OpenAPI
  • Each tool: when to use it, and whether it acts, asks first or needs approval
  • Signed webhooks, REST API and Flutter SDK

Measure

  • Home: replies, hand-offs and topics by period
  • Customer rating (CSAT) when a procedure asks for it
  • Your team's corrections become suggested guidance
  • Tool health: calls, failures and speed
  • Usage, billing and a full audit log

Built for the enterprise. Rolled out with you.

The controls your security team asks for, the deployment your IT team needs, and a team that sets it up with you.

Security

  • Encrypted in transit with TLS
  • Stored keys and secrets sealed (AES-256-GCM)
  • Each business isolated by row-level security in the database
  • Mujib does not train models on your data
  • Secrets never shown again — only their last characters

Governance

  • Roles: owner, admin, editor, team member
  • Two-step sign-in, required for platform administrators
  • Activity log of every change
  • Approvals before sensitive actions
  • Conversations export to CSV

Reliability

  • Nightly backups, with an encrypted off-site copy
  • Webhooks signed and retried for up to a day
  • Health checks, with alerts to the operators' phones
  • Protection against password guessing

Deployment

  • Mujib Cloud
  • Your PBX connects over SIP, with TLS and SRTP when you need them
  • On your own server, installed with one script
  • API, webhooks and SDK for your developers

Each business's data stays in its own space, enforced by the database itself.How we protect your data →

Your rollout, with our team

  1. Discovery

    We map your calls, channels and the questions that matter most.

  2. Built on your knowledge

    Your documents, price lists and systems connected, in your customers' dialect.

  3. Tested before it talks

    Tested on real past conversations and your own test cases. Nothing reaches customers until you publish.

  4. Live on your line

    Start with one channel or one queue, then widen as the results come in.

  5. Better every week

    Unanswered questions and your team's corrections become new answers.

Frequently Asked Questions

Yes. Mujib connects to Asterisk, FreePBX, and carrier SIP trunks for inbound voice.
Mujib answers in the customer's language on voice, chat and messaging — 97 languages — or always in the Arabic or Kurdish dialect you choose. See all 97 languages and dialects →
Yes. Procedures are step-by-step tasks in plain words — book an appointment, take a delivery order, a technician visit. The assistant follows them, calls your tools, asks before it acts, and records a numbered follow-up for your team when something needs a person.
It can book, take orders, file requests and read live data from your systems. It confirms with the customer before acting, sends anything you mark as sensitive to your team for approval, follows your working hours, and logs every step.
Yes. Our team maps your calls and channels, builds the assistant on your knowledge and systems, and tests it with you on real past conversations. Nothing reaches your customers until you publish it. You can also start on your own with a free trial.
Yes. Messages, voice, and knowledge files are encrypted in transit with TLS, and channel tokens and connection keys are sealed at rest. Your knowledge base and conversations stay in your own space. Mujib does not train models on your data; the AI runs on Google Gemini.

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AI support center?

Talk to our team about deploying Mujib on your phone line — enterprise SIP, multilingual voice, and human handoff.

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